Whatsapp Business API - WAPPIT OMNICHANNEL CLOUD PLATFORM

Discover common WhatsApp Business Platform use cases that help drive customer and business growth

WhatsApp Business offers a more personal customer experience so you can run your business better.

Drive marketing, sales and support outcomes with two-way conversations that engage across the customer journey.

Share important updates with customers

NOTIFICATIONS

• Send order confirmations and shipment updates
• Share appointment availability and other reminders with your customers

Make promotions feel more personal

PROMOTIONS

• Drive upsell and cross-sell opportunities
• Re-engage after cart abandonment
• Maximize the ROI of your marketing spend with hyper relevant promotions

Build a friction-free buyer journey

COMMERCE

• Make it easy for customers to browse products and place an order, right from within WhatsApp

Optimize support costs and increase efficiency

CUSTOMER CARE

• Deploy automated conversational flows to mitigate high volume inbound support requests
• Implement smart routing from conversations only when live agent support is needed
• Integrate with popular back-end systems like CRM and marketing automation platforms

Provide account access and password support

VERIFICATIONS

• Enable multi-factor authentication or one-time passwords to verify accounts and users