Discover the Email Channel main features!

The WAPPIT Email Channel service allows you to define the Email Accounts that the Agents, belonging to specific Email Queues, will use to send and receive Email messages from/to customers.

Integrate your email server and your social media campaigns on Facebook and Instagram to assign your conversations or interactions to any of your sales or service agents and perform a timely and efficient attention to the requirements or concerns of your customers or prospects.

The Customer and the Agent can exchange email messages (including files, emoticons, pictures and so on), reaping the following benefits:

♣ The Customer can use market standard email systems

♣ The Agent interaction happens inside the WAPPIT common environment

♣ The Agent can manage several types of interactions at the same time

♣ The interaction content is shared, easily retrieved and managed

♣ All the Customers information is stored in the Contacts Manager and in the Customer Journey

All your customer interactions are stored in one place and they can be filtered by tag, status, account, date, agent.
This way you can deliver more efficient customer service!

Automate your operation and your customers’ experience with bots and artificial intelligence in a simple, agile and dynamic way.

Use chatbots to automate your customer service processes. Unify your synchronous channels (Facebook Messenger, Instagram Messenger, WhatsApp, SMS, Telegram, Web Chat) by creating a single chatbot to manage your customers’ requests in an omnichannel way.